OnePlus is extending its warranty and updating its returns policy to help the users during the lockdown.
Picture Courtesy: OnePlus.
Pete in his recent post mentioned, "Nothing is more important to us than the health and wellbeing of our employees, customers, community members, partners, and the entire OnePlus family." OnePlus remains committed to serve and provide continuity of after-sales services during these uncertain times.
Due to the CoronaVirus(Covid-19) outbreak, the OnePlus Support team is taking immediate initiatives to ensure safe and smooth customer service as best as they can for the users in all supported regions at this time. Preventive measures have been implemented at all locations, including enhanced cleaning procedures, strict hygiene, sanitation requirements, and requiring work from home following guidance from local government and public health authorities across the globe.
To meet some of the most urgent needs of our customers, they have come up with the following plans for all regions, effective immediately:
- Extending everyone's warranty to May 31 if yours expires between March 1 and May 30.
- Extending our return and replacement period from 15 to 30 days.
- Providing free two-way shipping for all returns, replacements, and repairs.
Additionally, they are also working on a back-up device program that will allow users to stay connected with their loved ones if their phone is out for repair. Initially, the back-up device program will be in the pilot stage available for Europe and North America with limited stock, however, they will do their best to support the users.
OnePlus is aiming to make the process simple and fast so that users who don't have a spare phone at hand during repair can easily apply for a back-up unit through OnePlus support channels.
OnePlus also added an FAQ page to answer some of the common questions regarding warranty adjustments and our service continuity plan based on regions. You can find more here: India Europe North America.
If you have any further questions or concerns, please reach out to OnePlus Support for help and follow @OnePlus_Support on Twitter for more updates on OnePlus's action plans.
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